Loading... Please wait...

Policies

Terms & Conditions

Shipping Policy

If FREE SHIPPING is noted on the listing, it applies to these areas - Victoria, New South Wales, Tasmania, South Australia and South East Queensland

FREIGHT SURCHARGE to remote areas WILL APPLY to these areas - All of Country Western Australia, Northern Territory North Queensland, Tasmania and country South Australia.

We can not ship to islands

Please email for remote shipping cost.

Shipments are processed once payment clears and shipped within 1 business days

We pack every item carefully to ensure safe shipment to you.

We combine shipping if you buy more than one item from us.(EXCLUDES SOME ITEMS ON SALE)

If you are unsure about how much shipping to pay then just request a total for the items you have bought and we will send a combined invoice.

In case of a problem, question or any other issue that you have please contact us as soon as possible and we will do our best to help solve it.

Back to top

Return Policy

If you are not satisfied with your purchase, simply return it within 90 days of delivery for exchange or full refund, excluding original postage costs.

Items must be unused, in original packaging and include all parts, accessories and packaging.

Return shipping costs are non-refundable. However, on exchanges, we provide the cost of shipping the replacement product back to you. If the item is being returned as a result of an error by Amazing Christmas and you have received an incorrect or defective item then we will refund reasonable return postage costs.

Please contact us before returning items.

You can contact us through eBay if you have any questions about the item or returning it to us.

On all returns and exchanges please note the reason for the return and include the original receipt with your return.

Please add any packing list or shipping certificate supplied by us if available to avoid customs and duties when we receive the item back.

Please make a copy of the receipt and any packing list or shipping certificate to keep for your records.

Back to top

Privacy Policy

Hound Dog Direct is committed to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Hound Dog Direct's Privacy Policy.

1. The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include:

  • Information you provide us when you purchase goods or services. This information will include your name, address and contact details.
  • Information from publicly available sources of information
  • Information derived from communications between us and you.

We also collect information about you when you use our website http://www.hounddogdirect.com.au.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

We track usage patterns on our website on an anonymous aggregate basis. Your identity cannot reasonably be ascertained from this information. Each time you visit our website a web server makes a record of your visit. Specifically, it records your:

  • Internet Provider
  • Date and time of your visit
  • Pages accessed and the documents downloaded
  • Search items entered
  • Referring URLs (universal locators)

2. How we use your information

We use the information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

  • To answer your inquiry.
  • To register you for events, promotions or seminars.
  • For direct marketing (this includes email, telephone and direct paper mail marketing) to keep you informed of new developments we believe may be of interest to you.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Hound Dog Direct which you would not like to receive, please Contact Us and we will remove your name from our mailing list.

3. Access to your personal information

In most cases, you can gain access to the personal information that Hound Dog Direct holds about you, subject to some exceptions allowed by law.

If you would like to check or amend your contact details, please Contact Us. We will deal with all requests for access to personal information as quickly as possible. Requests for a large amount of information, or information which is not currently in use, may require further time before a response can be given. In some cases, consistent with the NPP, we may refuse to give you access to personal information we hold about you. If we do refuse your request, we will provide you with a reason for our refusal.

4. Security

Hound Dog Direct will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Hound Dog Direct cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information

5. Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at Policies. We suggest that you visit our website regularly to keep up to date with any changes.

6. Contact Us

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please Contact Us.

Back to top